{"xsrfToken":"9fd4581839a5fa55889fa68f77940016b0aa9da1_lout","branding":{"id":"1","key":"esd","name":"muscCenter","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#000000","headerLinkHoverBGColor":"#000000","headerBadgeColor":"#000000"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to muscCenter","sharedPortalName":"muscCenter","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to muscCenter","sharedPortalName":"muscCenter","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/5051b06b-0250-4fd9-8391-2bc76ddce728/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZGYyYjQzZS02OTEwLTQ1NTAtYWJmYy1iNTNiMGE3NTNkZTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjUwNTFiMDZiLTAyNTAtNGZkOS04MzkxLTJiYzc2ZGRjZTcyOCI6WyJyZWFkIl19LCJleHAiOjE3NDM0MzIxNzAsIm5iZiI6MTc0MzQzMTU3MH0.BZLr4kDDi-ysBD0lwGBgCAJgGs6Kd-i3DetZVtX2v1g&client=7df2b43e-6910-4550-abfc-b53b0a753de7&height=300&mode=fit","bannerMediaApiFileId":"5051b06b-0250-4fd9-8391-2bc76ddce728","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"esd","projectId":10000,"serviceDeskId":1,"name":"muscCenter","description":"<p>Welcome to the muscCenter. If you can't find the answers you're looking for, let us know by submitting a request. We're here to help!</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"10031","name":"Appeals","descriptionHtml":"<p>Following the announcement of team selection, to make an appeal, please include information about where the player was placed. In the description, include details about the requested change.</p>\n<p>All appeals are reviewed by the technical staff and require the player to attend all sessions with their assigned team. Prior to the appeal communication date, players will be observed by the technical team, both in training and a competitive setting.</p>\n<p>Club communication about all appeals will be sent on April 29th, 2022 for the 2022 outdoor season.</p>","callToAction":"Appeals","introHtml":"<p>For issues related to team placement.</p>","icon":10316,"iconUrl":"https://musc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10316","groups":[1],"key":""},{"id":"10028","name":"Complaints","descriptionHtml":"","callToAction":"Complaints","introHtml":"<p>Any type of complaint, excluding complaints about bullying and harassment.</p>","icon":10303,"iconUrl":"https://musc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[1],"key":""},{"id":"10030","name":"Covid-19","descriptionHtml":"","callToAction":"Covid-19","introHtml":"<p>For issues related to Covid-19.</p>","icon":10320,"iconUrl":"https://musc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[1],"key":""},{"id":"10027","name":"Give Kudos","descriptionHtml":"","callToAction":"Give Kudos","introHtml":"<p>Let us know when staff, a volunteer, or even another parent or player has done something awesome that deserves a little recognition!</p>","icon":10309,"iconUrl":"https://musc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10309","groups":[1],"key":""},{"id":"10034","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"<p>Not finding the right field for your request? File it under other!</p>","icon":10320,"iconUrl":"https://musc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[1],"key":""},{"id":"10032","name":"Refunds","descriptionHtml":"<p>Prior to submitting a refund request, please read the refund policy: <a href=\"https://musc.atlassian.net/wiki/spaces/ESD/pages/555352065/Refunds\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://musc.atlassian.net/wiki/spaces/ESD/pages/555352065/Refunds</a></p>","callToAction":"Refunds","introHtml":"<p>Submit a request for a refund.</p>","icon":10314,"iconUrl":"https://musc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[1],"key":""},{"id":"10033","name":"Registration","descriptionHtml":"","callToAction":"Registration","introHtml":"<p>Program questions and technical support for registration.</p>","icon":10311,"iconUrl":"https://musc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","groups":[1],"key":""},{"id":"10029","name":"Report Bullying or Harassment","descriptionHtml":"","callToAction":"Report Bullying or Harassment","introHtml":"<p>Let us know if there's been an incident, one time or continuing, that we should be aware of.</p>","icon":10308,"iconUrl":"https://musc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","groups":[1],"key":""},{"id":"10011","name":"Fees and payment questions","descriptionHtml":"","callToAction":"Fees and payment questions","introHtml":"<p>Got a question about money? Hit us up!</p>","icon":10314,"iconUrl":"https://musc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[],"key":""},{"id":"10003","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10314,"iconUrl":"https://musc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[],"key":""},{"id":"10004","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10303,"iconUrl":"https://musc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[],"key":""},{"id":"10005","name":"Suggest a new feature / improvement","descriptionHtml":"","callToAction":"Suggest a new feature / improvement","introHtml":"<p>Let us know your idea for a new feature or improvement.</p>","icon":10322,"iconUrl":"https://musc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","groups":[],"key":""},{"id":"10012","name":"Team Selection","descriptionHtml":"","callToAction":"Team Selection","introHtml":"<p>Wondering about the whole team selection process? Get answers by sending us a request here.</p>","icon":10321,"iconUrl":"https://musc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[],"key":""},{"id":"10002","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10321,"iconUrl":"https://musc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[10033,10031,10030,10032,10028,10029,10027,10034]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b265b0ed-a597-3236-b970-3dcb71702a84","appLinkName":"System Confluence","appLinkUrl":"https://musc.atlassian.net/wiki","spaceKey":"ESD","spaceName":"External service desk","spaceUrl":"https://musc.atlassian.net/wiki/spaces/ESD","isServer":false},"labels":[],"projectKey":"MSD","serviceDeskId":1,"kbLinkDomainURLs":["https://musc.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZGYyYjQzZS02OTEwLTQ1NTAtYWJmYy1iNTNiMGE3NTNkZTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM0MzI3NzAsIm5iZiI6MTc0MzQzMTU3MH0.KeWaqcUUE34mI6dukpO_RK3cz_lD4a7UNev0qGlkSiU","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"7df2b43e-6910-4550-abfc-b53b0a753de7","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"732d3ca2-87ef-4f3e-86b3-ceb69b4cb1cf","name":"Covid-19","categoryUrl":"https://musc.atlassian.net/servicedesk/customer/portal/1/topic/732d3ca2-87ef-4f3e-86b3-ceb69b4cb1cf","createdAt":"1603551853215"},{"id":"253f050f-3fb9-4a64-b1c7-c9514b43d07a","name":"Complaints","categoryUrl":"https://musc.atlassian.net/servicedesk/customer/portal/1/topic/253f050f-3fb9-4a64-b1c7-c9514b43d07a","lastUpdated":"1603551845264","createdAt":"1596302383457"},{"id":"d13e1425-3812-46d7-a397-225cfd233dc2","name":"Bullying and Harassment","categoryUrl":"https://musc.atlassian.net/servicedesk/customer/portal/1/topic/d13e1425-3812-46d7-a397-225cfd233dc2","createdAt":"1603551769207"},{"id":"53dabe8a-315b-45de-bb47-c49e54a1b5a1","name":"Refunds","categoryUrl":"https://musc.atlassian.net/servicedesk/customer/portal/1/topic/53dabe8a-315b-45de-bb47-c49e54a1b5a1","createdAt":"1605750294466"},{"id":"ef276726-0afe-442a-ac5b-e038349cd917","name":"Registration","categoryUrl":"https://musc.atlassian.net/servicedesk/customer/portal/1/topic/ef276726-0afe-442a-ac5b-e038349cd917","createdAt":"1647024340248"}]}},"sharedPortal":{"name":"muscCenter","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://musc.atlassian.net/wiki","kbLinkDomainURLs":["https://musc.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}